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Delivery Schedule
Please be aware that during adverse weather conditions deliveries might be delayed. We can't be held responsible for late deliveries during such conditions.
Deliveries (UK Mainland) are free of charge. If a customer chooses to opt for UK courier service then a subsidized amount of £3.50 is payable. This service is usually taken during Royal Mail industrial action.
More detailed delivery information can be obtained by clicking on Shipping & Handling under Shopping Guide in the left side menu of our home page.
All orders placed before 3.00PM will be despatched during the same working day (mon-fri), the majority of orders will be despatched via Royal Mail First Class Post, but if your order contains weighty items such as paper and CD's this may be sent via courier.
Please note, that we do not charge extra for shipping 1st class post, as we would like you to receive your order as soon as possible!!
Please allow 2 -5 working days for delivery (UK Mainland), the majority of orders however are received the following working day. If your order has not arrived after the fifth working day, please contact our customer services department on 0161 969 3200, or use our Help Desk under Contact Us on our website and we will chase your order. Due to the constraints of the Royal Mail system, we are unable to chase any orders before the 5th working day has elapsed. The customer must inspect the goods upon delivery and report any fault, including missing or incorrect items within 48 hours of receipt.
When chasing an order, please make sure you have your contact details and order number ready, as we will need this information.
If a UK order is not received after 5 working days the customer must inform us. We will then issue the customer with a P91 declaration form either by email or by post. The customer must sign the P91 to declare that the order was not received. Upon receipt of the original signed P91, we will re-send the goods. If a customer fails to sign and return the P91 we will assume that the order was received.
If a delivery requires a signature and there is nobody to sign then a card will be left by either Royal Mail or a courier company. The information from Royal Mail will be to collect the parcel from a local sorting office. If a courier has left a card there will be a telephone number to call to arrange re-delivery. If a customer fails to act on this information and the goods are unwanted and returned to us, there will be a restocking fee of 15% of the order. If we have to re-send the goods there will be a delivery charge ranging between £3 and £10.
Deliveries outside the UK but within the EU can take up to 20 working days to be delivered.
Deliveries outside the EU can take up to 25 working days to be delivered.
Please be aware that if a customer enters an incorrect delivery address and the goods are lost then we cannot be held responsible.
Orders within the EU under £20, delivery is £5. Orders over £20 delivery is free. Orders outside the EU, delivery is £10 regardless of order value. We reserve the right to cancel any order if the cost of sending it proves to be too expensive.
10% Discount
Our 10% Discount On All Future Orders applies only to compatible and remanufactured ink cartridges. It does not apply to remanufactured toner cartridges or original (OEM) products. | 
